Contact us - FirstGroup plc We don't act on your behalf and we don't take control of your complaint. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Help and support | First Bus The driver will have no access to change in the event of overpayment. If youve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. How satisfied are you with your visit to our website today? There are several different messages for you to select from, choose the one that best suits your particular needs and then cut out or fold the card so that the message you want is visible. Your feedback is appreciated. You can contact them by going to www.bususers.org. 395 King Street For contact details at FirstGroup and our other divisions in the UK and North America, please go to the FirstGroup plc contacts page. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. Make a complaint Bus Users customer complaints, or timetable information please contact the specific operating company using the 'For our customers' navigation at the top of the web page or follow the . Commuter Travel Club Employer Information, Commuter Travel Club Employee Information. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. 03330 16 61 62 [email protected] . Our lines are open from 8am to 6pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. However you travel, we've got the perfect ticket for you. We'll make sure your complaint is handled fairly and as quickly as possible. We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. Hundreds of items are left on our buses every week. Please contact McGills for support in Scotland East: www.mcgillsscotlandeast.co.uk. How likely would you be to recommend the First Bus website to friends and family? Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. Contact us | First Bus Find out more . Its perfect for buying your tickets in advance. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Your views really matter, so please complete the form and share the good, and the not so good stuff - were all ears. * Calls to this number are charged at 8p . Please call us on 0345 646 0707. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. Complaints for First Student-Bus Maint Shop in Manito, IL - 147734384 Your feedback is appreciated. We will do our best to make sure that you get your lost property back as quickly as possible. The Next Bus information will show you exactly how many minutes away your bus is too. In most cases, well keep any lost property for a month to give you time to claim it. If you want to check if your item has been found after a couple of days and you havent heard from us, then please contact our customer service team on the number listed in the contact us page below. For all non-safety critical matters, we . If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. How we are working with local authorities to improve bus services in your area. We have dedicated pages for our First Bus App so please click here where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. If you are looking for current vacancies pleaseclick here to search our available jobs. If we find a potential match on the system, well email you to let you know where and when you can collect your item. Part of FirstGroup plc Select the service, issue and issue type to get the contact details for your complaint. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Part of FirstGroup plc With Tap & Cap you'll never pay more than our Day or Week fare. Bus Users UK represents bus passengers. Once you have the incident number then approach First bus and let them know that you have made the complaint give them the number and ask them what they intend to do about the matter. If you cant find the information you need within these FAQs, then you can contact us directly and well try to help. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. You may change your settings at any time or accept the default settings. For more information please visit our ticket gifting page. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. At what age do children pay to travel? If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. Want to save money with exclusive offers? We share our expertise with companies who want to change the way they look at complaints. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right: Although we wont be able to send you a personal response, rest assured well read all your comments. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. You can feel confident that our agents will always be polite and do as much as they can to help you. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. Could you please take a moment to tell us how we're doing? If you prefer, you can fill out the contact form here instead. At what age do children pay to travel? For security reasons please don't include account details in this message. We will do our best to make sure that you get your lost property back as quickly as possible. If there are any major issues or planned disruptions, well let you know about them on our website and Twitter. View a copy of our customer complaints charter. For more information, visit our Bus Accessibility Page. First Bus | Bus Tickets, Timetables & Journey Planning | First Bus If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. Do not add commas or other punctuation in the address. McGill's Scotland East - Scotland's Largest Independent Bus Company Complaints Process Bus and coach passengers should report the complaint to the bus or coach company in the first instance, allowing 14 working days for a . If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Many thanks. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. mTickets are the most convenient way to buy tickets 24 hours a day 7 days a week. Could you please take a moment to tell us how we're doing? For specific stop-to-stop Singles or Return tickets, please contact us below with the area you are travelling in, service number you are using and the stops you are travelling between so we can help. Resolver's service for consumers is free. We always aim to resolve our customer complaints directly but if youre not happy with our final response under the Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. For enquiries about mTickets, eTickets, contactless payments, or the First Bus App, please see here , Please complete all fields marked (Required). Please check the buggies section on our bus accessibility page for more information. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and youre aboard and ready to go, no need to worry about having the right change. First Bus has agreed to sell its First Scotland East business and all its routes in the region to McGill's Group. 2022 FirstBus (North) Limited and FirstBus (South) Limited. Aberdeen AB24 5RP. You can contact them by going to www.bususers.org. Board of directors; Divisional management; Our vision and values; Our Credentials . You can also find out when a bus is due at a stop by visiting our Next Bus page and finding your bus stop easily on the map. The First BusApp, is quick, easy to use and cash free. There are ticket options on some routes that are valid with certain other bus operators. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. We do NOT currently have a direct email route for this company but we are working on it. Explain your issue and if you don't get it resolved you can escalate your case. All rights reserved. Our Health & Safety policy Our Environmental policy First Bus is ISO 14001:2015 certified for environmental management. We are committed to our data protection obligations. Please select the ticket section of your area for more details. All complaints to the Traffic Commissioner should be made at: Level 6, The Stamp Office. AB24 5RP. Careers If you are looking for current vacancies please click here to search our available jobs. For specific stop-to-stop Singles or Return tickets, please contact us below with the area you are travelling in, service number you are using and the stops you are travelling between so we can help. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Ask to make a formal statement and complaint and make sure that you ask for an incident number as you wish to know that the matter has been logged correctly. First bus complaints: any success stories? : glasgow - reddit Just to let you know, we may charge a small fee when you collect your item (up to 2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. If the times are shown in minutes thats live time so you know exactly when the bus will come. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. Our Health & Safety policy Our Environmental policy First Bus is ISO 14001:2015 certified for environmental management. Tell us your complaint | first direct Please call us on 0345 646 0707. Part of FirstGroup plc * Calls to this number are charged at 8p . This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. First Bus Reviews | Read Customer Service Reviews of www.firstgroup.com Our network is designed to provide high quality services wherever there is demand for them. Welcome to your First bus Bristol, Bath and the West network maps. complaints from 3.5 million users have been submitted via Resolver, in compensation has been claimed by Resolver users, of our users report an overall positive experience, 2022 Resolver Consumer Online Limited. You'll never have to worry about losing your ticket or forgetting your change again. Well listen to you and do everything we can to put things right. We have a dedicated page for mTickets so please click here where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. This will help us to access any CCTV on the bus more quickly which may help with any investigation. You can feel confident that our agents will always be polite and do as much as they can to help you. Contact us | First Bus This option is currently unavailable for this company. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. Aberdeen Board of directors; Divisional management; Our vision and values; Our Credentials . There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. First Bus have no conscious in taking your money for the weekly ticket in advance though but hey don't deliver the service. How satisfied are you with your visit to our website today? First Bus App user?You need to register separately for your web account. When seeking to resolve a dispute, we take into account the laws which bus and coach operators must follow, accessibility and equality legislation and principles of good customer service. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. Corporate Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here , a dedicated page for mTickets so please click here . They aim to help communication between bus users and the people that provide your bus service. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. No problem! University of Bristol - Staff and Student Travel Offers. The data we collect on this form will be used to manage our relationship with you and to respond to your query. mTickets are the most convenient way to buy tickets 24 hours a day 7 days a week. 03300 947 577 - Monday Friday 08:00 - 18:00. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. A variety of factors are considered when calculating CRI. I'd like to make a complaint | First Bus Well listen to you and do everything we can to put things right. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Select your local area from the drop down menu below to get started. You can also tell us by calling 0343 222 1234 ( call charges may apply) or select the 'safety issues and incidents' option on the form below. View our cookie policy here. Its horrendous. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. Telephone: 0300 123 9000. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. 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How satisfied are you with your visit to our website today? We work hard to ensure that our services run as smoothly and efficiently as they can. Could you please take a moment to tell us how we're doing? FirstGroup plc To find out more about a specific journey, please select your region below; We've launched Tap & Cap in select areas - capped contactless payments, however many journeys you make. Have you been happy with your website experience? Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey. If you use a mobility scooter, we will need to approve your scooter (because mobility scooters vary in size) and be happy to issue you with a permit for travel before you will be allowed to bring it on board our buses, so please follow the approval steps provided on our Bus Accessibility Page. All Rights Reserved. Edinburgh, EH1 3EG. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. If this is an ongoing problem then please do let us know by going to tellfirstbus.com and give us feedback it will only take 2 minutes. The First Bus App is the smarter way to catch the bus. We'll listen to you and do everything we can to put things right. How likely would you be to recommend the First Bus website to friends and family? Download the app and follow the instructions, its that simple. We are also part of PLUSBUS which means you can combine bus and train travel. For specific stop-to-stop Singles or Return tickets, please contact us below with the area you are travelling in, service number you are using and the stops you are travelling between so we can help. First Bus App user?You need to register separately for your web account. 2022 FirstBus (North) Limited and FirstBus (South) Limited. Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance. Welcome to your First bus Bristol, Bath and the West network maps. Download the app and follow the instructions, its that simple. Could you please take a moment to tell us how we're doing? If you lose your property on one of our buses please call customer services on 0345 646 0707 between 9am and 5pm Monday to Friday (excluding Public Holidays) or complete the online registration form at www. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. If you see an issue with roadworks, or broken bus stops and shelters, the quickest way to let us know is to report a problem with our street care reporting tool. Contact us - FirstGroup plc We don't act on your behalf and we don't take control of your complaint. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Help and support | First Bus The driver will have no access to change in the event of overpayment. If youve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. How satisfied are you with your visit to our website today? There are several different messages for you to select from, choose the one that best suits your particular needs and then cut out or fold the card so that the message you want is visible. Your feedback is appreciated. You can contact them by going to www.bususers.org. 395 King Street For contact details at FirstGroup and our other divisions in the UK and North America, please go to the FirstGroup plc contacts page. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. Make a complaint Bus Users customer complaints, or timetable information please contact the specific operating company using the 'For our customers' navigation at the top of the web page or follow the . Commuter Travel Club Employer Information, Commuter Travel Club Employee Information. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. 03330 16 61 62 [email protected] . Our lines are open from 8am to 6pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents. However you travel, we've got the perfect ticket for you. We'll make sure your complaint is handled fairly and as quickly as possible. We also provide service disruption updates via Twitter and on our Service Updates pages on the regional sections of this website (please use the drop down menu below to go to one of our regional sections) and on the First Bus App. Hundreds of items are left on our buses every week. Please contact McGills for support in Scotland East: www.mcgillsscotlandeast.co.uk. How likely would you be to recommend the First Bus website to friends and family? Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. Contact us | First Bus Find out more . Its perfect for buying your tickets in advance. We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Your views really matter, so please complete the form and share the good, and the not so good stuff - were all ears. * Calls to this number are charged at 8p . Please call us on 0345 646 0707. In some areas the local council has installed displays at Bus stops, some will show scheduled timetable information and real time information. Complaints for First Student-Bus Maint Shop in Manito, IL - 147734384 Your feedback is appreciated. We will do our best to make sure that you get your lost property back as quickly as possible. The Next Bus information will show you exactly how many minutes away your bus is too. In most cases, well keep any lost property for a month to give you time to claim it. If you want to check if your item has been found after a couple of days and you havent heard from us, then please contact our customer service team on the number listed in the contact us page below. For all non-safety critical matters, we . If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. How we are working with local authorities to improve bus services in your area. We have dedicated pages for our First Bus App so please click here where you can read our App FAQs, instructions and contact details for our dedicated app support customer service team. If you are looking for current vacancies pleaseclick here to search our available jobs. If we find a potential match on the system, well email you to let you know where and when you can collect your item. Part of FirstGroup plc Select the service, issue and issue type to get the contact details for your complaint. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. Part of FirstGroup plc With Tap & Cap you'll never pay more than our Day or Week fare. Bus Users UK represents bus passengers. Once you have the incident number then approach First bus and let them know that you have made the complaint give them the number and ask them what they intend to do about the matter. If you cant find the information you need within these FAQs, then you can contact us directly and well try to help. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. You may change your settings at any time or accept the default settings. For more information please visit our ticket gifting page. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. At what age do children pay to travel? If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. Want to save money with exclusive offers? We share our expertise with companies who want to change the way they look at complaints. Choose Your AreaAberdeenBerkshire & The Thames ValleyBradfordBristol, Bath and the WestCornwall, First KernowEssexGreater GlasgowGreater ManchesterHalifax, Calder Valley & HuddersfieldLeedsLeicesterNorfolk & Suffolk, First Eastern CountiesPortsmouth, Fareham & GosportPotteriesSomersetSouth & West WalesSouth East and Central ScotlandSouth YorkshireSouthamptonWessex, Dorset & South SomersetWorcestershireYork. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right: Although we wont be able to send you a personal response, rest assured well read all your comments. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. You can feel confident that our agents will always be polite and do as much as they can to help you. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. If we need to investigate, we will always give you a case reference number to quote if you contact us again so that the agent you speak to can quickly find the information they need to update you. We'd also love to hear from if you have any suggestions, or if you have any praise for our staff. Could you please take a moment to tell us how we're doing? If you prefer, you can fill out the contact form here instead. At what age do children pay to travel? For security reasons please don't include account details in this message. We will do our best to make sure that you get your lost property back as quickly as possible. If there are any major issues or planned disruptions, well let you know about them on our website and Twitter. View a copy of our customer complaints charter. For more information, visit our Bus Accessibility Page. First Bus | Bus Tickets, Timetables & Journey Planning | First Bus If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. Do not add commas or other punctuation in the address. McGill's Scotland East - Scotland's Largest Independent Bus Company Complaints Process Bus and coach passengers should report the complaint to the bus or coach company in the first instance, allowing 14 working days for a . If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Many thanks. This will usually be within 2 or 3 days depending on how quickly found items are registered on the system. mTickets are the most convenient way to buy tickets 24 hours a day 7 days a week. Could you please take a moment to tell us how we're doing? For specific stop-to-stop Singles or Return tickets, please contact us below with the area you are travelling in, service number you are using and the stops you are travelling between so we can help. Resolver's service for consumers is free. We always aim to resolve our customer complaints directly but if youre not happy with our final response under the Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. For enquiries about mTickets, eTickets, contactless payments, or the First Bus App, please see here , Please complete all fields marked (Required). Please check the buggies section on our bus accessibility page for more information. There's no need for cash, one tap of your contactless card, Apple Pay or Google Pay and youre aboard and ready to go, no need to worry about having the right change. First Bus has agreed to sell its First Scotland East business and all its routes in the region to McGill's Group. 2022 FirstBus (North) Limited and FirstBus (South) Limited. Aberdeen AB24 5RP. You can contact them by going to www.bususers.org. Board of directors; Divisional management; Our vision and values; Our Credentials . You can also find out when a bus is due at a stop by visiting our Next Bus page and finding your bus stop easily on the map. The First BusApp, is quick, easy to use and cash free. There are ticket options on some routes that are valid with certain other bus operators. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. We do NOT currently have a direct email route for this company but we are working on it. Explain your issue and if you don't get it resolved you can escalate your case. All rights reserved. Our Health & Safety policy Our Environmental policy First Bus is ISO 14001:2015 certified for environmental management. We are committed to our data protection obligations. Please select the ticket section of your area for more details. All complaints to the Traffic Commissioner should be made at: Level 6, The Stamp Office. AB24 5RP. Careers If you are looking for current vacancies please click here to search our available jobs. For specific stop-to-stop Singles or Return tickets, please contact us below with the area you are travelling in, service number you are using and the stops you are travelling between so we can help. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. Ask to make a formal statement and complaint and make sure that you ask for an incident number as you wish to know that the matter has been logged correctly. First bus complaints: any success stories? : glasgow - reddit Just to let you know, we may charge a small fee when you collect your item (up to 2 plus VAT) to help towards the cost of handling and storing lost property items from our buses. If the times are shown in minutes thats live time so you know exactly when the bus will come. If you wish to leave feedback that is not website related, please visit our Tell First Bus survey. Our Health & Safety policy Our Environmental policy First Bus is ISO 14001:2015 certified for environmental management. Tell us your complaint | first direct Please call us on 0345 646 0707. Part of FirstGroup plc * Calls to this number are charged at 8p . This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. First Bus Reviews | Read Customer Service Reviews of www.firstgroup.com Our network is designed to provide high quality services wherever there is demand for them. Welcome to your First bus Bristol, Bath and the West network maps. complaints from 3.5 million users have been submitted via Resolver, in compensation has been claimed by Resolver users, of our users report an overall positive experience, 2022 Resolver Consumer Online Limited. You'll never have to worry about losing your ticket or forgetting your change again. Well listen to you and do everything we can to put things right. We have a dedicated page for mTickets so please click here where you can read our mTickets FAQs, instructions and contact details for our dedicated app support customer service team. Some of the card/personal/authorisation details entered do not match the information held by your card issuer. This will help us to access any CCTV on the bus more quickly which may help with any investigation. You can feel confident that our agents will always be polite and do as much as they can to help you. Contact us | First Bus This option is currently unavailable for this company. Where a child may appear older than 15 (the maximum age for a child fare), the driver may ask them to verify their age. Aberdeen Board of directors; Divisional management; Our vision and values; Our Credentials . There are a number of reasons why your card payment may have been declined: If the problem persists you should contact your card issuer for further information. First Bus have no conscious in taking your money for the weekly ticket in advance though but hey don't deliver the service. How satisfied are you with your visit to our website today? First Bus App user?You need to register separately for your web account. When seeking to resolve a dispute, we take into account the laws which bus and coach operators must follow, accessibility and equality legislation and principles of good customer service. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. Corporate Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here , a dedicated page for mTickets so please click here . They aim to help communication between bus users and the people that provide your bus service. We help consumers like you get their voice heard by providing the tools they need to resolve their issues. No problem! University of Bristol - Staff and Student Travel Offers. The data we collect on this form will be used to manage our relationship with you and to respond to your query. mTickets are the most convenient way to buy tickets 24 hours a day 7 days a week. 03300 947 577 - Monday Friday 08:00 - 18:00. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent. A variety of factors are considered when calculating CRI. I'd like to make a complaint | First Bus Well listen to you and do everything we can to put things right. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. Select your local area from the drop down menu below to get started. You can also tell us by calling 0343 222 1234 ( call charges may apply) or select the 'safety issues and incidents' option on the form below. View our cookie policy here. Its horrendous. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. Telephone: 0300 123 9000. Select your region below to find out more about combining travel, or feel free to ask your driver when getting on the bus. 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